Shipping and Delivery

At Soldigear, we aim to provide clear shipping information and a reliable delivery experience. Below is our shipping policy, including costs, processing time, delivery estimates, and how to contact us for support.

Shipping Costs

  • Standard Shipping: $4.95
  • Free Standard Shipping: Available on orders over $99

Processing Time

  • Orders are typically processed within 3–5 business days.
  • Orders placed after 12:00 PM may be processed on the next business day.

Please note: Some items are made-to-order or printed after purchase, so processing may take longer during peak seasons or for large orders. If your order is delayed, we will notify you by email.

Estimated Delivery Time

  • International shipping: Delivery usually takes 7–10 business days after dispatch.
  • Estimated total delivery time: About 10–15 business days (processing + shipping).

Delivery times are estimates and may vary depending on destination, customs, and local carrier conditions.

Order Tracking

  • After your order ships, we will email your tracking number within 1–2 business days.
  • You can track your package using the carrier’s tracking page.

Address or Order Changes

  • Requests to change your shipping address or order details must be sent within 6 hours of placing the order.
  • If a change is approved, please allow an additional 1–2 business days for processing.

To request a change, please contact our support team and include your order number and the updated details.

Tracking Not Updating

  • Tracking updates may take 1–2 business days to appear after shipment.
  • If your tracking number is still not active after 3 business days, please contact us so we can assist.

Missing Items

  • If any item is missing, please notify us within 48 hours of delivery.
  • We will review your case and resolve it as quickly as possible.

Delayed Deliveries

  • If your package arrives later than the estimated timeframe, please contact us within 2 business days.
  • We will work with the carrier to help locate your shipment and provide the next steps.

Contact Us

If you need help at any time, please contact our customer support team and include your order number:

Email: [email protected]